Mobilizing Your Field Service Team

Technicians in the field cover more ground and make more customer contacts than ever. Technicians handle issues that range from maintenance on industrial machinery to electrical repair on a variety of machines like industrial printers, pumps, and motor. Their expertise helps businesses with malfunctioning machinery in a warehouse or on the factory floor. With technicians on the go, the need for a field service mobile solution is clear.

But, what can a field service app offer to optimize performance? What about improving customer satisfaction or efficiency?

A lot! If you deploy field technicians, then you can see performance improvements with mobile apps. Remote IT support is the next big thing in the service field.

Industry Applications Across the Field

This section will offer you some specific industry examples and a few ways in which remote IT support for field service can help.

Service technicians hit the road to solve problems, assess damaged machinery, or deliver needed parts. Servicing everything from electrical pallet jacks to reach trucks or forklifts, technicians keep workflow stable and without interruption. The more complex the job, the more important it is to offer the right support for your team. Remote field support can change the way servicing is happening right now.

Exploring the Features of Field Service Management for Mobile

Take a look under the hood of field service management platforms. What features should you be looking for?

• Real-Time Location Services and Route Optimization

• Going Greener and More Efficient with Paperless Processes

• On and Offline Usability

• Communication and Collaboration Tools

• Smarter and Faster with AI-Powered Systems

Benefits to Your Business

After detailing features, it’s time to explore how those features work to benefit a business.

• Show businesses how to shift their perspective from business to customer-centric workflows

• remotely assess problems for better service during a scheduled stop

• centralize communications

• reduce resolution times

• boost first-time fix rates

Delivering Better Customer Results with Remote Expert Collaboration

• In video chat for field service, live video and chat options allow in-house experts to help many customers without the travel time. Using video, chat and AR options, experts can see the problem, diagnose the issue and walk a technician through the repair.

• Deploy expertise for training via mobile, desktop or using smart glasses.

• Cut down on warranty claims with techs that have an expert resource in their back pocket.

• Record field technicians and service calls and expand your library of resources.

Exploring Communication and Productivity Options

• Don’t just chat, interact. Draw pictures, arrows, and other diagrams to explain images or videos.

• AR solutions offer point and capture solutions that detail parts for faster repairs.

• Loop in relevant expert help when it’s needed, all through the same collaboration system.

• Send documents and videos as needed through the remote IT support ‌software, reducing wait times.

• Track data for every service call.

• Let AI-powered systems get smarter with every service call, reducing wait times on relevant information and resources.

Rolling Out Your Field Service Mobile Solution

• Instant integration with CRM and support tools

• No development time required. Out-of-the-box functionality.

• Video already part of platform integration for an easy-to-use app.

Remote IT support for field service has made it easy to deploy field technicians and monitor their work remotely. The workspace has also become safe and simple.

Visit us at Blitzz.co to see how our mobile solution can mobilize your techs for faster, more efficient, and customer-friendly service.